What is
Inkeep
?
Inkeep is an AI-powered customer support platform that transforms static documentation into intelligent chat assistants and search interfaces. The platform uses advanced AI models to understand context and provide accurate answers from your knowledge base, while offering seamless integrations with popular documentation platforms and customizable interfaces that match your brand.
Key Features
- AI-powered search and chat
- Documentation integration
- Customizable UI components
- Analytics and insights
- Multi-language support
Pricing
- Free tier: Up to 100 queries/month
- Starter: $39/month for 1000 queries
- Pro: $99/month for 5000 queries
- Enterprise: Custom pricing for unlimited usage
Pros:
- Easy integration with existing docs
- Accurate AI responses
- Customizable design
- Reduces support workload
Cons:
- Easy integration with existing docs
- Accurate AI responses
- Customizable design
- Reduces support workload
Who is it for?
- SaaS companies
- Developer teams
- Customer success teams
- Documentation teams
Best use cases
- Customer support automation
- Documentation enhancement
- Developer portal assistance
- Internal knowledge sharing
API Integrations
- React, Vue, Angular SDKs
- GitBook, Notion integration
- Slack, Discord bots
- REST API available
Security
- SOC 2 Type II compliant
- GDPR compliant
- Data encryption at rest and transit
Implementation
- Implementation typically takes 2-4 hours for basic setup and 1-2 weeks for full customization and team training.
Best Alternatives
- Helpjuice: https://helpjuice.com
- Document360: https://document360.com
- Zendesk Guide: https://zendesk.com
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