What is
Sendbird
?
Sendbird delivers a comprehensive AI customer service solution that operates across mobile, web, social media, SMS, and email channels. The platform features omnipresent AI agents that can handle and escalate customer inquiries while maintaining high accuracy rates. With seamless integration capabilities with existing support software and multilingual adaptability, Sendbird serves over 6 billion end users globally.
Key Features
- 24/7 AI customer support across all channels
- 90%+ win rate in AI response accuracy
- Omnipresent AI agents with escalation capabilities
- Multilingual support and adaptability
- Seamless integration with existing support software
- GDPR, CCPA, HIPAA compliance
- 99.9%+ uptime guarantee
Pricing
- Consumption-based pricing model
- Custom quotes available
- Contact for pricing details
Pros:
- Proven track record with 6 billion+ end users globally
- High accuracy rates (90%+ win rate)
- Comprehensive compliance with major regulations
- Multi-channel support capabilities
- Enterprise-grade reliability
Cons:
- Proven track record with 6 billion+ end users globally
- High accuracy rates (90%+ win rate)
- Comprehensive compliance with major regulations
- Multi-channel support capabilities
- Enterprise-grade reliability
Who is it for?
- Enterprise businesses across industries
- Travel and telecommunications companies
- Social platforms and fintech companies
- Retail and e-commerce businesses
Best use cases
- Large enterprise customer service operations
- Multi-channel customer support requirements
- Businesses needing 24/7 AI support
- Companies requiring regulatory compliance
API Integrations
https://sendbird.com/docs
Security
- GDPR, CCPA, HIPAA compliant
- Data encryption and TLS 1.3 transport security
- PII protection
Implementation
- Custom implementation timeline based on requirements varies by complexity and integration needs.
Best Alternatives
- https://zendesk.com
- https://intercom.com
- https://livechat.com
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