What is
Tidio
?
Tidio is a comprehensive AI customer service platform that revolutionizes how businesses handle customer support. The platform features Lyro AI Agent that can resolve 64% of support requests automatically while maintaining human-like conversations. Multi-channel support allows businesses to manage live chat email social media and phone support from a single unified inbox. The platform seamlessly integrates with existing help desk systems and scales effortlessly from small businesses to enterprise-level operations.
Key Features
- Lyro AI Agent for automated support
- Multi-channel inbox (chat email social media)
- Live chat and messaging
- Help desk and ticketing system
- Analytics and reporting
- Team collaboration tools
- Custom integrations and API
- Mobile apps for iOS and Android
Pricing
- Free plan available
- Starter: $29/month
- Growth: $59/month
- Plus: $749/month
- Enterprise: Custom pricing
Pros:
- Reduces support workload by 64%
- 24/7 automated customer service
- Easy setup and integration
- Supports 12+ languages
- Scalable for businesses of all sizes
- GDPR and CCPA compliant
Cons:
- Reduces support workload by 64%
- 24/7 automated customer service
- Easy setup and integration
- Supports 12+ languages
- Scalable for businesses of all sizes
- GDPR and CCPA compliant
Who is it for?
- Customer support teams
- E-commerce businesses
- SaaS companies
- Marketing teams
- Small to enterprise businesses
Best use cases
- Customer support automation
- E-commerce customer service
- Lead generation and qualification
- Multi-channel communication management
- Help desk operations
API Integrations
- Shopify integration
- WordPress plugin
- Zapier connectivity
- HubSpot integration
- Salesforce connector
Security
https://trust.tidio.com/
Implementation
- Setup and deployment typically takes 1-2 weeks including AI training and team onboarding.
Best Alternatives
- https://www.intercom.com
- https://www.zendesk.com
- https://www.drift.com
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